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| Passengers frustrated after flights cancelled |
Kenya Airways (KQ) has experienced an outage in its ticket booking system, leading to the cancellation of several flights and inconvenience for travellers. Passengers wait in a queue at the Jomo Kenyatta International Airport to re-book their flights. What caused KQ’s system outage? In a statement on Tuesday, June 25, the airline attributed the outage to internet disruptions following damage to the undersea cable by its internet service provider. KQ also noted its employees could not report to work on time due to anti-finance bill protests that disrupted transport operations in Nairobi and other towns. “We would like to notify our customers that we are experiencing a system outage that has impacted some of our core services, including our booking system, flight status updates and customer support. This outage is a result of damage to the undersea cable as communicated by our internet service provider,” KQ stated. KQ sets up alternative channels KQ said it had set up alternative support channels for affected customers (kenya-airways-com) to check flight status and X. “We understand that this disruption may cause inconvenience and sincerely apologise,” it added. The Kenyan national carrier noted it was working to restore normal services as soon as possible. What did Safaricom say about the internet outage? The telecommunications firm said the internet outage was caused by the failure of its two underwater cables, which deliver internet traffic in and out of the country. Safaricom noted that it activated redundancy measures to address the interruption. It cautioned Kenyans to expect reduced internet speed and intermittency on various service applications, including the M-Pesa app and Safaricom App. Safaricom noted that customers should use the USSD code *334# or the SIM toolkit to access M-Pesa.
by Japhet Ruto