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There was drama in a popular Kenyan bank’s banking hall after a client began screaming and demanding to be given her money. The screaming woman was contained by private security officers and police officers in the bank. Nairobi woman screams inside the banking hall In a video that has gone viral, a woman is heard screaming and asking no one specifically to give back her money. At first, screams are heard from the back offices. Then enters a scene of a private security officer firmly holding the screaming woman’s hands from behind. A uniformed police officer is seen escorting the private security officer and the apprehended woman to the main banking hall. The woman, whose screaming sound increases with the persistent apprehension, tries in vain to free herself as she is being dragged across the banking hall, where other bank employees and clients are staring in confusion. What happened at Family Bank? “I want my money, I want my money,” the woman continues to scream, not caring about the tens of eyes focused on her. Several banking officers run in her direction as the security officer tries to lead her up the staircases. The video generates instant reactions, with some Kenyans on X accusing the security officials of manhandling the lady. “A male security officer is not allowed to manhandle a female intruder. A female deals with a female. Even in the police service… It will be a tough week for Family Bank,” said James Ochieng. Mr Obegi speculated on what the issue behind the chaos could be. “What is the main issue here? Did the bank take her money, or did she not follow withdrawal procedures?” He posed. P. K. Ndegwa said the situation demanded that the bank explain what happened to restore confidence across its clientele. “The bank will have to explain for customer confidence sake,” he added. Safe banks in Kenya Some Kenyans on X said that the situation cemented their fears that there was no completely safe bank where they could keep their money. “Hizo zilienda pia. Waah itabidi tueke pesa kwa nyumba. (The money has also gone. We’ll have to keep our money in the houses,” The Boss said. “Banks aren’t as “sacred” as our childhood days. You’d step into a Barclays Bank branch and feel an “aura of holiness… My problem with our banks is even worse with telecommunications service providers. Our data and money are not safe!” AK 026 said. Kenyans losing money from banks and mobile money platforms is not new. Recently, a court ruled that banks are obligated to protect clients’ money and abort fraudulent clients’ plans to steal from others.
by Michael Ollinga Oruko