Safaricom found itself in one of its customers’ bad books after it failed to expend data bundles even after purchase. An Safaricom customer service agent serving a customer. Identified as Amina Abdi, the customer decried the tardiness on the side of the telecommunication gian in release the internet package she had bought. Amina bought a KSh 20 package via M-pesa but was not sent back on time her patience running out. She camped at Safaricom’s page with a proof, lashing out at the company which calmly reverted on the same platform with an apology.
by Kai Eli