Angry Customer Sues Telco After He Bought Data, Failed to Get Bundles, Demands KSh 1.2m Compensation

 

An upset customer sued telecommunication giant MTN Ghana for failing to provide a service he had paid for instantly. The plaintiff is demanding KSh 1.2 million compensation from MTN Ghana. Photo: Getty Images. Source: UGC The customer, Paul Parker Atitsogbui, said he bought data via mobile money but did not appear to get his purchase. Atitsogbui is demanding KSh 1.2 million compensation from MTN Ghana for the delay in crediting his telephone number with KSh 120 data. He claimed that he bought an internet bundle on November 28, 2021, between 1:00 pm and 1:10 pm. 

Although he received a prompt message that the transaction of 971.82MB at the cost of KSh 120 was successful, the data was never reflected on the phone. He said the data took about an hour to reflect in his account after complaints. MTN explained that the data was credited but used up by a phone update. But Atitsogbui insisted that he should have been notified of the purchase being credited. 

BY  Muyela Roberto Japhet Ruto