Kenya Airways CEO Works on Trip as Cabin Crew, Serves Passengers During Flight: "Absolutely Nice"

 

What did KQ CEO do for customer service week? The airline shared that Kilavuka picked up a shift as part of the cabin crew on a round trip from Nairobi to Mombasa. This unusual gesture posted on Facebook on Thursday, October 5, was part of the airline's celebration of Customer Service Week. READ ALSO Baringo Evangelist Bikes to 37 Counties, Tanzania and Uganda to Spread Gospel: "God Instructed Me"  According to the post, the airline's Chief Operating Officer (COO) and Chief Financial Officer (CFO) also rolled up their sleeves to engage in hands-on tasks. "Our Group MD and CEO, Allan Kilavuka, picks up shift on round trip from Nairobi to Mombasa. Our COO and CFO also got down to work. Check our subsequent posts," KQ wrote. The CEO went above and beyond by not just observing but actively participating in the day-to-day responsibilities of the cabin crew. The images shared by Kenya Airways captured Kilavuka fully adorned in the Kenya Airways cabin crew uniform, engaging with passengers with a warm and approachable demeanour. Allan Kilavuka engages passengers In one photo, he could be seen conversing with passengers, embodying the spirit of excellent customer service. Another snapshot depicted the CEO serving a passenger a refreshing Pick&Peel Apple juice. READ ALSO Kenyan Newspapers Review for October 3: Bomas Talks in Limbo as Kenya Kwanza, Azimio Skip Hearings Adding a touch of authenticity, Kilavuka was photographed pulling the food trolley along the narrow aisle, ensuring that passengers received their meals promptly. In yet another photo, he was captured extending a warm welcome to passengers as they boarded the flight. The unprecedented move by the CEO resonated with netizens, prompting an outpour of positive comments in the social media comments section. The post gained traction as users commended Kilavuka for leading by example and demonstrating a commitment to customer satisfaction. KQ pilot, cabin crew join Don Moen in singing praise In a previous report, passengers aboard Kenya Airways flight from New York to Nairobi were treated to a unique and uplifting experience as gospel singer Don Moen jetted into the country. The renowned crooner was in Kenya for the Love Nairobi Festival, where he is expected to deliver a scintillating performance. READ ALSO Kenyan Woman Arrested in India with 3.4kg of Melted Gold Hidden in Her Undergarments As the aircraft hit autopilot, members of the crew, including the pilot, came over to share memorable moments with the singer. A video shared by Kenya Airways shows the crew, together with Don Moen, singing praise songs during the journey.   BY TUKO NEWS